Privacy Policy

Depending on how you interact with Zolvex, we may collect the following types of information.

Information You Provide

When you contact us, request a project, or communicate with us, you may provide:

• —Name
• —Email address
• —Phone number
• —Company or organization name
• —Job title or role
• —Project requirements
• —Business information
• —Information contained in messages or other communications you send to us

You are not required to provide information that is not necessary for your particular interaction with us.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• —IP address
• —Browser and device type
• —Operating system
• —Pages visited
• —Referring website
• —Approximate location derived from technical information
• —Date, time, and duration of visits
• —Other standard website usage information

We may use cookies or similar technologies for functionality, security, analytics, and improving the website.

We may use information we collect to:

• —Respond to inquiries and messages.
• —Discuss and scope potential projects.
• —Provide requested services.
• —Communicate with clients and prospective clients.
• —Understand how our website is used.
• —Improve our website, services, and user experience.
• —Maintain website security and prevent abuse.
• —Diagnose technical problems.
• —Comply with legal and regulatory obligations.
• —Establish, exercise, or defend legal claims where necessary.

We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.

Zolvex develops systems that may process information using artificial intelligence.

If you provide information to a Zolvex-built system, that information may be processed by AI models, databases, APIs, cloud infrastructure, or other technologies required for the system to perform its intended function.

The specific data handling practices of a custom system depend on the project.

For client projects, data processing, permitted uses, retention, security requirements, third-party services, and other relevant responsibilities may be defined separately in the applicable agreement between Zolvex and the client.

We do not automatically use client data to train our own AI models.

Any use of client data for model training, research, product improvement, or another purpose outside the agreed service would require an appropriate agreement or authorization.

Our website and services may rely on third-party providers for hosting, analytics, communication, AI models, databases, authentication, payments, or other functionality.

Depending on the project, information may therefore be processed by third-party service providers.

These providers may process information according to their own privacy policies and terms.

We aim to use reputable providers and take reasonable steps to ensure that third-party services used in our projects are appropriate for their intended purpose.

However, we cannot guarantee the practices, availability, or security of third-party services that we do not control.

When Zolvex builds or operates a system for a client, we may process information on behalf of that client.

Examples may include:

• —Customer information
• —Business records
• —Documents
• —Claims information
• —Leads
• —Product information
• —Internal manuals and procedures
• —Communications
• —Other information required for the system to perform its intended function

Where Zolvex processes information on behalf of a client, the client may determine the purposes and requirements for that processing.

Clients are responsible for ensuring that they have the necessary rights and permissions to provide such information to Zolvex and to use it for the intended purpose.

Where appropriate, additional contractual terms may define our respective responsibilities regarding data protection and security.

Some business systems may involve information that is sensitive or confidential, including financial, commercial, employee, customer, insurance, or other protected information.

We encourage clients and users not to submit sensitive personal information through general website forms unless it is necessary for the requested service.

Where a project requires the processing of sensitive information, appropriate security, access controls, data handling procedures, and contractual requirements should be established as part of the project.

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the project, these measures may include:

• —Access controls
• —Authentication
• —Encryption where appropriate
• —Secure infrastructure
• —Role-based permissions
• —Monitoring and logging
• —Limited access to confidential information

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to meet contractual obligations, to resolve disputes, or to comply with legal requirements.

Retention periods for client project data may be defined separately in the applicable project agreement.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or contractual requirements.

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

• —Request access to information we hold about you.
• —Request correction of inaccurate information.
• —Request deletion of information where applicable.
• —Object to or restrict certain processing.
• —Withdraw consent where processing is based on consent.
• —Request information about how your data is being processed.

To make a request, contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests.

Our website may use cookies and similar technologies to provide functionality, understand website usage, maintain security, and improve our services.

You can generally control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

If you contact Zolvex, we may use the information you provide to respond to your inquiry, discuss your project, or communicate with you regarding an existing engagement.

We will not send unrelated promotional communications where prohibited by applicable law.

You may request that we stop sending non-essential marketing communications at any time.

Our website and services are not intentionally directed toward children under the age at which they can legally provide consent to data processing in their jurisdiction.

We do not knowingly collect personal information from children for purposes unrelated to providing an appropriate service.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Zolvex and the third-party providers we use may operate in different countries.

As a result, information may be processed or stored outside the country in which it was originally collected.

Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with applicable legal and contractual requirements.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of websites that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the website after an updated Privacy Policy is published means that you acknowledge the updated policy.